Refund policy
What is your returns policy?
We hope you love your ALB ANI purchase. If for any reason it isn't quite right, you may return your item within 14 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with all original tags attached
- Returned in its original packaging where reasonably possible
- Free from perfume, makeup, deodorant marks, stains, pet hair or any other signs of wear
Items that do not meet these conditions may not be eligible for a full refund. Where an item has been handled beyond what is necessary to inspect it, we reserve the right to make a deduction from the refund to reflect any loss in value, in accordance with UK consumer law.
How do I return an item?
To start a return, please email returns@albanilabel.com within 14 days of receiving your order.
Please include:
- Your order number
- Your full name
- The item(s) you'd like to return
- The reason for your return
We'll provide you with the return instructions.
Please do not send items back without contacting us first.
Do I need to pay for return shipping?
Customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
If your item is faulty, damaged or you have received the wrong item, we will reimburse reasonable return postage costs or provide an alternative solution.
How do I exchange an item?
We currently do not offer direct exchanges.
If you require a different size or style, please return your original item for a refund and place a new order.
This allows us to process your request as quickly as possible and ensures stock availability.
How will I receive my refund?
Refunds are issued to the original payment method used when placing your order.
When will I receive my refund?
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed within 14 days of receiving your returned item (or receiving evidence that it has been sent back, where applicable).
Please note that your bank or card provider may take additional time to process the refund.
Can I cancel my order?
If your order has not yet been dispatched, we'll do our best to cancel it. Email us at orders@albanilabel.com.
Once your order has been dispatched, you'll need to follow our returns process after receiving your order.